Public Mobile Community (2024)

How do I change back to a regular sim???

I recently changed to an Esim from a regular sim. But, I find that I need the Esim for travel destinations. So how do I go back to a regular sim??? What are the steps??? My phone is a dual sim with one regular sim card slot and a built in Esim ch...

Login failure on password

I am managing an account that I set up for my young daughter. I have forgotten the password for the account. When I click on forgot password and enterthe phone number to receive a one-time code, I get a "Login Failure" notice. I've triple-checked th...

Resolved! Add a friend today who forgot to use my referral code. Can I get my referral code updated now?

Hi,Add a friend today who forgot to use my referral code. Can I get my referral code updated now? The friend did successfully join PM.ThanksZandre

subscription plans

how dare they offer of subscription plan you go to change to it and then you find out it's only for Quebec why the hell do they offer to me here in Ontario if it's only for Quebec why do they waste people's time

Resolved! Plan Change

Yesterday I upgrade my plans from the $23 6gb to the $35 60gb plan, if I wanted to change it back - how would I be able to do that?

Help

How do we cancel an account if the phone was lost so we can’t manage the account as we can’t receive texts or voicemail to it. Therefore it won’t verify us to make account changes. We also started a new account with a new phone and SIM card and we go...

Re: Number not assigned @CS_Agent

i am now having the same issue, were they able to fix the problem?

How often will Public Mobile send out offers via text. Last one (that I should have taken) Aug 1

Text, call and data working but top bar of iPhone is indicating "NO SIM" and no bars

I just got back from a trip where I was using another esim. I deleted that esim and turned on my Public Mobile esim. My texting, calling and data seem to be working fine but the top bar of my phone is showing no bars and saying "NO SIM". This has als...

Upgrade Plan

Hello, if I upgrade my plan, do I have to wait until renewal date?

Can you a referral after joining PM

Hi,I was referred by a friend who helped me join PM, but 4got to add his referral code. Would I be able to add it now?if yes how?

Why is there no $39 monthly plan in Alberta? Want to join PM can't proceed with the activation.

Hi,Why is there no $39 monthly plan in Alberta? I want to join PM but can't proceed with the activation. Plan not in Alberta

Need to Cancel Account

I Accidentally installed a public mobile number on an iPad which didn’t support the plan. Now, I cannot receive text messages to get the account fully certified. I need to cancel automatic payments and cancel my account, could anyone help with that?

Esim replacement

I am an existing customer planning to buy a esim for the first time. I know that it cost $5 to get the esim, but I am not sure if I have to buy esim by paying $5 Everytime I change my mobile. On the FAQ on esim it says the replacement cost will waive...

No voicemail notification

I haven’t received any voicemail notification since using public mobile. I asked my friend to leave me a message but there’s no notification. When I dail voice mail , I can hear the message. I am using iPhone. Did anyone have similar issue before and...

$15 and $25 plans

Are these just gone? I have had my phone on the $25 plan and my wife's on the $15 for several years. we switched to the US plan for a vacation and now i can't find them to switch back to. the least expensive plan is $30. I can maybe stomach that fo...

Phone service

Lately my calls are being droppedI will be talk and then nothing no bars no one can get though to me and I can't call out .This started happening about 2 months ago and its a real pain in the butt

Lost decice

I’ve lost my phone in the water along with my SIM card I’ve bought a new phone and SIM card but cannot seem to activate my number again

Any Labour Day coupon code ?

Anyone know any working redeem code because almost 6 months and i didn’t find a single code working. Anybody know then please let me know.thanks

Ma carte SIMS est verrouillé… besoin d’aide!

Moved to French support

Roaming add-on did not work in Pennsylvania.

I've just returned to Canada from my 5-day stay in Pennsylvania. The whole time my roaming add-on did not work. Can I get a refund? Thanks!

my current plan

what is my current plan?

Text messages

All my texts are being delivered under I cloud not sure why

Porting existing number

My wife’s phone and mine were on same credit card .updated credit card but not her number I thought it would automatically include her number

Resolved! Missed entering referral code

I missed entering my friend's referral code when creating my account today.Can we still add it afterwards?

lost phone and needing to connect new sim on new phone but transfer number and account.

I broke my phone with an sim. I have a different phone and purchased a SIM card. I want to keep my old account and number. I am not able to log into my account because it requires authentication to my email (which is fine) but then wants to double ve...

Texting issues

Before a text will come in and after sending a text i receive this pop up "Currently unable to send your message. It will be sent when service becomes available"I have also noticed an increase in my battery usage since switching to public mobile.It...

mailing address

How to update mailing address to order a new SIM

Data usage summary error

I have noticed a few times now that the summary data usage is WAY more than my actual usage on the detailed page for the current month's cycle. And I see that others have noticed the same. What is going on? And how to I correct? It's a little bit...

How to update my visa card?

HiI am new in PM, and I do not know how to update my visa card, can you help me out, please.